95.8%
Citation rate
The self-hosted support intelligence engine for engineering-led manufacturers — trained on your products, running on infrastructure you control, with every answer traceable to source.
For an engineering-led manufacturer, customer support bleeds money in four directions at once, and none of it shows on a single P&L line.
£40k–£100k of senior engineering time given away every year — untracked, unbilled, invisible.
Your best people answer tickets instead of building product — and the knowledge walks out the day they leave.
The moment support data hits a cloud AI platform, you may already be in breach of an NDA or export obligation.
The same part fails across eight systems over six months — and nobody connects it until it's a warranty crisis.
Cortex captures every case, resolves the routine work automatically, enforces your commercial policy, and turns recurring failures into product intelligence — learning a little more about your equipment with every case it touches. Self-hosted by default. Trained on your data. Yours forever.
Cases arrive from any of eight channels into one record, then are scored on contract, severity, warranty and repeat-failure signals and assigned automatically.
Cortex finds how similar cases were resolved before, proposes a grounded resolution, enforces commercial policy, drafts the reply, and raises a quote when free support is exceeded — for your engineer to review and approve.
Recurring failures become R&D intelligence; every closed case feeds the knowledge base, so accuracy compounds with every ticket.
An 90-second walkthrough of the case lifecycle, the conversion email, and the learning loop.
The commercial policy engine tracks support time against your free-hours allowance, detects the moment a case becomes billable, and generates a three-option conversion offer — automatically, on-brand. Support stops leaking money and starts generating it.
Recurring failures are clustered across unit, part and component, then raised as structured Product Improvement Recommendations for engineering — with the at-risk installed-base list attached. Reactive support becomes proactive engineering.
Knowledge is indexed by your bill of materials, not flat document storage. A case about one product pulls the right answer at product, sub-assembly and component level — specific to the exact configuration in front of the customer.
Every recommendation cites its source; if it can't, it flags inference rather than asserting fact. Every parameter is yours to set — and the AI model is swappable, so there's no lock-in at the AI layer.
A conversational assistant over your whole operation. Ask it how to do something and it walks you through it — that's your onboarding, no manual required. Ask who owns a customer's open cases, or this month's satisfaction score, and it answers from your live data, showing each person only what they're allowed to see. Sharp, permission-aware, and with a dry sense of humour.
A native mobile app puts the whole operation in your engineer's pocket: update a case from a plant floor, capture a voice field report that transcribes itself, and read your cases even with no signal at all. On your own infrastructure, over a secure tunnel — because the work doesn't always happen at a desk.
No rip-and-replace. Cortex pulls your customers and installed base from your CRM — Salesforce, HubSpot, Zoho, Microsoft Dynamics, SAP — takes tickets in from Jira and Zendesk, and ingests documents straight from SharePoint or a network file share. Sign-on rides your own identity provider. It reads from your systems and never needs write-access into them — which is exactly what your security team wants to hear.
Cortex learns from two streams — your company knowledge and your team's corrections. Every closed ticket becomes training data; every expert's instinct becomes structured, reusable capability before it walks out the door. Where every other platform plateaus, Cortex compounds.
Cortex publishes its accuracy against a locked, open benchmark — a 120-case hand-authored corpus across ten real manufacturing failure clusters, a held-out split, and bootstrap confidence intervals, measured on the same hardware we ship. The full methodology is available on request.
| Metric | Result | What it means |
|---|---|---|
| Citation rate | 95.8% | Cites the knowledge-base context the answer was built from |
| Fabrication rate | 5.0% | How rarely it asserts what it can't ground |
| Recall @ 5 | 83.3% | Right answer in the top five when one exists in the knowledge base |
Enterprise software with a formal security architecture — 4,000+ automated tests on every code change and a production-approved security risk score.
| Framework | How Cortex aligns |
|---|---|
| GDPR | Single-tenant infrastructure. UK or EU residency, or the region you choose in your own cloud account. One-click erasure with full cascade. |
| ISO 27001 | Aligned to ISO 27001 controls across the stack. |
| DEFCON 658 · CSMv4 | Appliance fully air-gapped — no telemetry, all local. |
| Cyber Essentials · EU AI Act | Transparent AI, human override, source citation throughout. |
The same software and guarantees on all three options, with full data portability between them.
Cortex is priced against what it returns, not what it costs. A typical client recovers more in unbilled support in the first year than the platform, implementation and maintenance combined.
Unbilled support typically recovered per year.
Lower 5-year cost of ownership vs enterprise alternatives.
To implement — not the 6–18 months of enterprise platforms.
Set your team size and support operation. Your projected return updates as you go — enter a work email to reveal your indicative investment and our commitment.
A valid work email is required to reveal your pricing. We'll send you a copy and follow up to talk it through — nothing else.
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We make it work. If Cortex doesn't deliver against the plan we agree, we don't hand back cash and walk away — we keep going: extended support, further training and continued optimisation, until it does.
Your figures are on their way — let's walk through them. A short call to confirm the tailored figure for your deployment and put the commitment in writing.
Book a call →Cloud helpdesks have no hardware lifecycle and are ruled out where data can't leave the building. Enterprise field-service platforms are priced for £500m-plus companies. Cortex is built for the engineering manufacturer who needs working support intelligence, owns the result, and refuses to send their product data anywhere.
The 8-page overview — what Cortex does, the proof, deployment and security.
Download PDF →Watch the case lifecycle, the conversion email and the learning loop.
Watch the demo →For your compliance team — architecture, controls and the compliance map.
Request access →The full, reproducible measurement spec behind the published numbers.
Request the spec →On the Cortex Appliance it stays on your hardware. On every option your data sits on single-tenant infrastructure with UK or EU residency and is never sent to an external AI provider. On Ascentis Private Compute it sits on a dedicated machine we operate in your country. On Cortex Managed it runs on single-tenant cloud, ours in the UK or EU or your own AWS, Azure or GCP account. On every option there are no external AI APIs, your data is never co-mingled with other customers, and you own the data and the knowledge base it builds.
Every suggestion is reviewed by a human before it reaches a customer — Cortex drafts, your engineers approve. And every correction feeds back: fabrication rate is down to 5.0%, and 95.8% of recommendations cite a real source. Getting it wrong becomes training data.
That's your advantage, not your problem. Cortex is model-agnostic — you pull a better model, load it from the admin UI, benchmark it against your own corpus, and switch. No code changes, no upgrade fee, no lock-in at the AI layer.
If two or more engineers lose time to things that aren't R&D, you're the right size. Smaller teams benefit more, because tribal knowledge is a bigger risk.
Two to eight weeks depending on data migration. You're not buying a blank canvas — Cortex ships with a proven support workflow already configured.
It learns your products during onboarding — from your manuals, historical tickets and a knowledge session with your engineers. The value is the knowledge base it builds about your equipment, and it keeps learning every day.
No. Cortex is policy-agnostic: if free support is your strategy, it makes free support 25–30% cheaper to give. Where a case is already chargeable under the policy you run today — out-of-warranty work, spares visits — it catches the moment and drafts the offer. Whether it gets sent stays entirely your call.
Engineers would rather fix things than talk about money — so Cortex does the talking. It drafts a polite note offering three options: a one-off fix, a support pack, or a contract. A choice reads very differently from an invoice, and a human always presses send. And in practice, nobody re-tenders a £250,000 instrument to avoid a £600 quote; what loses customers is the case that stays open for months.
You'll know within those twenty minutes whether Cortex solves a problem you have.
On Microsoft Teams. Bring a real support case and we'll run it through Cortex live.
Book your call →Accelerate. Optimise. Outperform.