Turn tribal knowledge into accessible expertise. Solve problems in hours, not days
Ascentis AI’s Service Excellence turns your engineers’ hard-won knowledge into a self-hosted AI system that resolves technical support cases in hours, not days. Built for engineering and manufacturing businesses, it frees your best people from repetitive support and turns after-sales into a source of revenue rather than a cost.
Thin-Film Deposition Manufacturer
Situation: Support was manual, reactive, fragmented. Cases exceeding 4 months. No tracking of free support consumption. Engineers answering emails instead of designing
Why it matters: Most SMEs treat support as a cost centre. With the right system, it becomes a revenue stream.
Typical engagement: £12–40k. Delivery: 6–20 weeks.
Engineering manufacturers typically give away £40k–£100k of unbilled support a year. Our systems track free allowances, flag out-of-contract requests in real time and draft conversion offers — see Cortex, our support intelligence engine, for the productised version.
No. The system drafts; your engineers approve. Every customer-facing output passes a human before it leaves the building.
Typical engagements run £12–40k and deliver in 6–20 weeks — our reference deployment cut triage from 30+ minutes to under 2 minutes at a 99.9% success rate.
It is the reason to act. During onboarding we build a knowledge base indexed by your bill of materials, from manuals, historical tickets and structured sessions with your experts — codified before it walks out the door.
No pitch decks. No pressure. Just a conversation about what AI could do for your business
