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Service Excellence

Turn tribal knowledge into accessible expertise. Solve problems in hours, not days

Problem: Your best engineers spend half their time on customer support instead of R&D. Cases drag on for months. You give away expert support for free.

What We Build

ai

Intelligent support triage

Commercial policy enforcement

Root cause pattern analysis

Knowledge base deployment

Case Study

Thin-Film Deposition Manufacturer

Industry: research and semiconductor applications

Situation: Support was manual, reactive, fragmented. Cases exceeding 4 months. No tracking of free support consumption. Engineers answering emails instead of designing

What we built

  • A five-stage AI orchestration pipeline integrated with Jira, from intelligent query intake through to automated triage, resolution generation, pattern detection, and continuous improvement

Outcome

  • 42-second processing per ticket, 99.9% success rate, triage time reduced from 30+ minutes to under 2 minutes
  • Engineering hours reclaimed from reactive support and redirected to product development.
  • Built-in commercial policy enforcement flags out-of-contract requests in real time, turning every support ticket into a revenue opportunity.
  • 5-stage AI pipeline
  • Cost centre → revenue stream
  • On-prem deployed

Why it matters: Most SMEs treat support as a cost centre. With the right system, it becomes a revenue stream.

Pricing

Typical engagement: £12–40k. Delivery: 6–20 weeks.

  • Deployed on your infrastructure
  • Self-hosted
  • No ongoing cloud dependencies

This sound like your situation?

No pitch decks. No pressure. Just a conversation about what AI could do for your business

Let’s talk